Asked Questions

The team at Birdy Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    Check-in is from 3 p.m. and check-out before 11 a.m.

  • What are the breakfast times?

    Breakfast is served daily from 6:30am to 10am.

  • Does the hotel offer room service?

    We do offer room service until 10:30 a.m.

  • What are the restaurant opening hours?

    Chef Edgar Grenier welcomes you to the Birdy restaurant from Monday to Thursday, from 12:00 to 13:45 and from 19:00 to 21:45, and on Friday from 12:00 to 13:45.A snack bar is also available from Friday evening to Sunday evening.

  • What are the bar opening times?

    The Birdy bar is open from 10am to 10pm.

  • Is reception open even if I arrive late at night?

    Yes, of course, reception is open 24/7.

  • At what time of year can I use the swimming pool?

    You can enjoy the Birdy's swimming pool from early June to September.


  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What methods of payment are accepted?

    We accept Visa, Master and American Express cards, as well as ANCV vacation vouchers.

  • Can I cancel my reservation free of charge?

    Reservations can be cancelled free of charge 24 hours prior to arrival, after which the first night will be charged in full.

  • Other information concerning your reservation

    A 150euro card guarantee will be required at Check In.


  • Does the hotel have rooms suitable for disabled guests?

    Yes, the Birdy hotel has 3 PMR rooms.

  • What facilities are available in the hotel's rooms?

    Each room has a safe, minibar, air conditioning and bathroom with bath (except for PMR rooms) and hairdryer.


  • How close is the hotel to public transport?

    A 7-minute walk from the hotel, you'll find the Les Grottes bus stop, which serves the following bus routes: 15, 101, 161, 191, 211, 241, LO53.

  • How do I get to the hotel from the train station/airport?

    To reach the hotel from the TGV station: 10 minutes by car - 45 min by public transport.

    To reach the hotel from Marseille-Provence airport: 15 minutes by car - 1 hour by public transport.

  • How far is the hotel from downtown Aix en Provence?

    It takes 15-20 minutes by car to reach the historic center of Aix-en-Provence.

Hotel services

  • Are pets allowed in the hotel?

    Yes, pets are allowed in the hotel for +15€/pet/day, but pets are not allowed in the hotel restaurant.

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a parking lot?

    Yes, the hotel has a free parking lot.

    The gate to the parking lot is closed from midnight to 6:30 a.m., but an intercom is available to open the gate.

  • Does the hotel have meeting/seminar rooms?

    Yes, the hotel has 5 meeting rooms, 2 of which are modular and can accommodate up to 150 people.

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including the rooms.

  • Other facilities

    The hotel has a swimming pool with a large terrace, and a garden with a ping pong table.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The tourist tax at Le Birdy is 3.27€/pers/night. It must be paid directly to the hotel.


  • What activities are available around Aix-en -Provence?

    Le Birdy is located in the Aix Les Milles district, just a 15-minute drive from the historic center of Aix-en-Provence. Aix-en-Provence, nestled in the heart of southern France, is a city that embodies the very essence of Provence.

    What to do in Aix-en-Provence? In Aix-en-Provence, there are several must-do activities to help you discover the richness of this charming city in the south of France. Here are just a few suggestions:

    •Cours Mirabeau: Stroll along this famous avenue lined with plane trees, dotted with fountains and surrounded by boutiques, cafés and restaurants.

    •Thermes Sextius: Relax in this historic spa center, where Romans took baths centuries ago. Today, you can enjoy wellness treatments in an exceptional setting.

    •Cathédrale Saint-Sauveur: Explore this magnificent cathedral, a blend of architectural styles from Romanesque to Gothic.

    •L'Atelier de Cézanne: Immerse yourself in the artistic world of the painter Paul Cézanne by visiting his studio, preserved as it was at the time of his death.

    •Fondation Vasarely: Discover the fascinating works of Hungarian artist Victor Vasarely at this foundation dedicated to kinetic art. Optical illusions and geometric shapes are the focus here.

    •Discover the magnificent landscapes of Aix and the surrounding area on a buggy ride.

    •Calissons: Don't leave Aix-en-Provence without sampling calissons, a sweet local specialty made from almonds, candied melon and powdered sugar.

    •Explore the trails of Mont Sainte-Victoire, visible from the hotel near Aix-en-Provence, to discover a unique panorama in the heart of nature.


  • What facilities are available in the hotel's meeting/seminar rooms? How many people can these rooms accommodate?

    The Birdy Hotel offers you an exceptional working environment spanning 365m2, spread across 5 meeting rooms, 2 of which are modular, offering optimum flexibility to meet your specific needs.

    All rooms benefit from abundant natural light, creating an inspiring setting conducive to productivity. The facility offers a full range of meeting facilities, including unlimited high-speed WiFi access, screen, projector, flipchart, air conditioning, office supplies such as notepads and pens, mineral water, and the added benefit of free parking. Enjoy a professional, well-equipped setting for your business events at Hotel Birdy.


  • What steps has the hotel taken to protect the environment?

    For stays of two nights or more, we encourage our guests to dispense with the maid service, which saves 60 liters of water. As part of our commitment to social and environmental responsibility, our hotels have abandoned the use of plastic bottles. Instead, a Purezza water fountain is available in the lobby of our establishments. HappyCulture hotels raise guests' awareness of everyday gestures that help preserve the environment, notably by displaying "eco-gestures" and implementing waste sorting. What's more, we give priority to local and bulk produce for our breakfasts, in order to reduce our carbon footprint. HappyCulture is involved in the energy transition by working on a project to install charging stations for electric vehicles, scheduled for 2025.